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TEST PLEASE IGNORE

Thank you for your interest in becoming a Family Carers Ireland volunteer. Whether you have a general desire to volunteer with us or have a specific set of useful skills, our aim is to give you an opportunity to be a part of what we do. Please complete the form below and one of our local carer resource centres will be in touch with you soon to discuss it in further detail.

Family Carers Ireland, in conjunction with Nutricia, a medical nutrition company, is conducting research into the management of wounds.  The growing prevalence and incidence of non-healing wounds is a major source of illness for those directly affected and cause for concern for carers and the healthcare system.

Those in a caring role can often play a significant role when it comes to the management of wounds for the recipient of that care.  The purpose of this research is to better understand that role in wound management, uncovering all aspects of that experience, be it positive or challenging, with the ambition to better support carers involved in wound management moving forward.

We are interested in speaking to people who have managed wounds for others, including General Wound Care, Pressure Ulcers and Leg Ulcers.  You may be currently caring for someone with these wounds or have done so in the past, for example managing wound dressing, bedding and other aspects.  You may also have particular insights into the role of nutrition in the development of wounds and in supporting wound healing.

Full details of this study can be found here.

The research would involve you taking part in a focus group discussion, alongside 6-8 other people who are also family carers, facilitated by a professional researcher from Ipsos MRBI.  The focus group itself should last approximately 90 minutes and will be relaxed in nature.

It will be held at the Ashling Hotel, Dublin 8, on Tuesday 25^th June 2019 and will run from approximately 10:30 to 12:30. All those attending will receive an honorarium of €50 as a token of our appreciation.

This focus group would be audio recorded to enable Ipsos MRBI to analyse the findings and a report summarising the findings of the focus groups will be produced.  Observers from Family Carers Ireland and Nutricia will also be present.

As you know, carers are at the heart of everything we do.  The real-life experiences of carers are very useful as they provide a genuine account of what it is like to care for the wounds of others and how this impacts peoples’ lives and the lives of close family or friends.

If you would like to participate, please call Will Nunn on 01 4389000 or e-mail will.nunn@ipsos.com for further information.

Effective Date: 1^st May 2018

This privacy notice is for users who use the Family Carers Ireland platform.

The Family Carers Ireland “platform” consists of our website www.familycarers.ie (our “Website”, the Family Carers Ireland Web and mobile apps ( “Apps”), cloud services, and any other services offered via the Website, Apps or Cloud Services.

In this notice, we will tell you how we process your personal data and any other data you store on the Family Carers Ireland platform.

Family Carers Ireland and its service provider Carefolk, (collectively refered to herein as “Our”, “Us”, “We”), are responsible for providing and managing the Family Carers Ireland platform. The Family Carers Ireland platform is built on top of Carefolk technology and services.

For the purposes of providing the Family Carers Ireland platform service, Family Carers Ireland and Carefolk act as joint Data Controllers, which means Family Carers Ireland and Carefolk decide how the data is processed. Carefolk acts as Data Processor, which means Carefolk is responsible for processing the data.

Please read this privacy notice carefully to understand the types of information we collect from you, how we use that information, the circumstances under which we will share it with third parties, and your rights in relation to the personal data you provide to us.

Contact details for Family Carers Ireland and Carefolk are listed at the bottom of this notice.

How we collect your personal data

Data is collected in a few ways:

• Data that you give directly when you use the Family Carers Ireland platform

• • fill in forms on our Website or Apps, or correspond with us by phone, email or otherwise;
  • register to use our Services, subscribe to our newsletter, promotional emails or other marketing materials;
  • use the Services;
  • report a problem with our Services; or
  • complete any surveys we ask you to fill in that we use for research purposes (although you do not have to respond to these if you do not want to).

• Data given about you (by a family member, by a healthcare team, or support organisation)
• Data we collect when you use the Family Carers Ireland platform.

Legal Basis

Use of personal information under EU data protection laws must be justified under one of a number of legal “grounds” and we are required to set out the ground in respect of each use of your personal data in this policy notice. These are the principal grounds that justify our use of your information:

• Consent:where you have consented to our use of your information (you are providing explicit, informed, freely given consent, in relation to any such use and may withdraw your consent in the circumstance detailed below by notifying us);
• Contract performance:where your information is necessary to enter into or perform our contract with you;
• Legal obligation:where we need to use your information to comply with our legal obligations;
• Legitimate interests:where we use your information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights; and
• Legal claims:where your information is necessary for us to defend, prosecute or make a claim against you or a third party.

We use information held about you (and information about others that you have provided us with) in the following ways:

Information we may collect and use

Here is a list of categories of personal data that is collected and used. Some of these are optional.

Contact and personal information (some optional personal information),

Including profile picture, name, gender, date of birth, email address, phone number, address, location, etc.

Uses of that Information:

• To provide you with access to our Website, Apps and any other information which you request from us, and to use our Services.
• For marketing products and services that we believe will be of interest to you. (Email address, Name).
• To administer our Services and for internal operations, including research, data analysis and data statistics, and to create derived, anonymised and aggregated data to improve our Services.

Use Justification:

• Contract performance
• Legitimate interest (for marketing our own similar products and services and any re-engagement campaigns) (Email address, Name).
• Legitimate interest (to administer and improve our Services).
• Consent (for marketing unrelated products or services or products or services of third parties) (Email address, Name).

Account Access Information

Including Name, Email, Date of Birth, Password

Uses of that Information:

• To provide you with access to our Website, Apps and any other information which you request from us, and to use our Services.

Use Justification:

• Contract performance
• Legitimate interest (to administer and improve our Services).

Your passwords are stored on Carefolk’s servers in encrypted form. We do not disclose your account details. It is your responsibility to keep your password secure.

Sensitive information between your browser and our Website is transferred in encrypted form using Secure Socket Layer (“SSL”). When transmitting sensitive information, you should always make sure that your browser can validate the Family Carers Ireland certificate.

Health Information (Optional)

Including: General Health Information, Allergies, Care Planning Notes & Documents, Medicine Details, Duties Required, Hobbies & Interests

Processing of Health Data falls under the provision of ‘Processing of special categories of personal data’, GDPR Art.9(2)(h) & GDPR Art.9(2)(i) of the General Data Protection Rules Act (GDPR), and we ensure that appropriate safeguards, mentioned therein, are in place.

Uses of that Information:

• To provide you with Healthcare management services available on the Family Carers Ireland Platform.
• To administer our Services and for internal operations, including research, data analysis and data statistics, and to create derived, anonymised and aggregated data to improve our Services.

 Use Justification:

• Consent (we require your consent to process your sensitive personal data, which is required in order to provide the Services).
• Contract performance.
• Legitimate interest (to administer and improve our Services).
• Legitimate interest (to tailor our services appropriately). No marketing of additional service offers will be conducted without your consent.

Scheduling and Appointment Information (Optional)

Including healthcare professional appointments, other appointments, alerts and reminders for appointment, medicines, etc.

Uses of that Information:

• To provide you with Healthcare management services available on the Family Carers Ireland Platform.

Use Justification:

• Contract performance

Work experience & training record (for healthcare professionals, volunteers) (optional)

Professional users of the platform are able to record and track work experience and training of themselves or their team (if managing a team)

Uses of that Information:

• To provide you with Healthcare and recruitment services available on the Family Carers Ireland Platform.
• To administer our Services and for internal operations, including research, data analysis and data statistics, and to create derived, anonymised and aggregated data to improve our Services.

Use Justification:

• Contract performance
• Legitimate interest (to administer and improve our Services).

Notes (optional)

Including notes that users choose to create and store on the Family Carers Ireland platform.

Uses of that Information:

• To provide you with Healthcare management services available on the Family Carers Ireland Platform.

Use Justification:

• Contract performance
• Legitimate interest (to administer and improve our Services).

Community posts and information (optional)

Includes any posts, comments, likes/dislikes, information, links, photos, etc that you post on your community pages, or the community pages of others.

Uses of that Information:

• To provide you with Community available on the Family Carers Ireland Platform.

Use Justification:

• Contract performance
• Legitimate interest (to administer and improve our Services).

Other personal information (private, group chat/messaging)

Includes private and group conversation messages.

Uses of that Information:

• To provide you with communication services available on the Family Carers Ireland Platform.

Use Justification:

• Contract performance.
• Legitimate interest (to administer and improve our Services).

You are responsible for all content that you post to the Community on the Family Carers Ireland platform, including content you share in private or group chat messaging. You must not post offensive content or content from third parties for which you do not have the rights, licenses, consents, or releases or content that will infringe, misappropriate, or violate a third party’s patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

Other information (Analytics)

With regards to your visits to our Website or Apps, we may automatically collect the following information; however, this information cannot be used to identify you:

• device-specific information, such as your hardware model, operating system version, unique device identifiers, and mobile network information;
• technical information about your computer, including where available, your IP address, operating system and browser type, for system administration and analytical purposes;
• details of your visits to our Website and App, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website and App (including date and time), length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs); and
• information showing us from which app store you downloaded our App.

Using the Family Carers Ireland platform or services on behalf of a third party.

If you are using the Family Carers Ireland platform or services on behalf of a third party, you must have obtained clear permission from the individuals whose data you provide us with before sharing that data with us. For the avoidance of any doubt, any reference in this privacy policy to your data shall include data about other individuals that you have provided us with.

Links to third-party websites

Our Website or Apps may contain links to third-party websites. For example, someone may post a link to a third-party website or service in the Community section or chat feature on the Family Carers Ireland platform. If you follow a link to any third-party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or their processing of any personal information you submit to them. Accordingly, Family Carers Ireland or Carefolk cannot guarantee that the controller of that website will respect your privacy in the same manner as Family Carers Ireland or Carefolk. Please check these policies before you submit any personal information to such third-party websites.

How we use Cookies

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies are small, usually randomly encoded, text files that help you navigate through a website. They are generated on the sites that you visit, as well as by third-parties that websites work with, to manage key elements of their business-user functionality. In most cases, they do not involve or use personal information in any way.

Cookies are used extensively online and have become part of the fabric and make-up of what has made the internet work effectively for consumers and businesses. Without cookies, many areas of functionality (for example, user logins, shopping baskets and other customization features) would not work as expected.

Cookie types

Session cookies

Session cookies are temporary cookies that are not stored on your computer or mobile device. They are used as part of the login, authentication and session management flows. Certain session cookies are also used to understand, for example, if a user interacting with our website is a new visitor or a visitor returning as part of the same browsing session. These session cookies are erased when you close your browser, or after extended inactivity.

Persistent cookies

Persistent cookies are those placed on your computer or mobile device for a pre-determined length of time when you visit this site. They are used on both the platform and our websites, including, for example, to understand (through Google Analytics) what areas of our websites and platform are most popular, and how customers and users engage with them.

Cookie management

You have the ability to accept or decline the use of cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline all cookies if you prefer. Alternatively, many web browsers can be configured to notify you each time a cookie is tendered, and permit you to accept or decline them on an individual basis or on a site-by-site basis. If you choose to decline cookies from Family Carers Ireland’s website or Apps, you may experience some unexpected behaviours or impact to the use of the hosted software

Your rights

You have rights regarding your personal data. If you have any questions please contact your service or Family Carers Ireland or Carefolk.

Right to information about the processing of your personal details

The aim of this privacy notice is to give you this information.

Right to access your personal data

You have the right to know if your personal data is being held, what categories of data are held, and to receive a copy of all data about you.

Right to change or remove your details

You have the right to correct any inaccurate data or remove data if it is not necessary for us to hold it.

Right to object to processing

You can object to processing if it could affect your rights, freedoms or interests.

Right to data portability

We will provide your data in a portable format.

Right to lodge a complaint

You also have the right to lodge a complaint with a supervisory authority, although we encourage you to contact us or your service provider (Healthcare team, or support organisation) first.

Contact details for the Data Protection Commission can be found at https://www.dataprotection.ie/.

Contact details for Family Carers Ireland and Carefolk can be found at the end of this page.

Third parties

We use third-party sub-processors to host the Family Carers Ireland platform, capture analytics, and communicate with you.

Carefolk

The Family Carers Ireland platform is built on technology and services ‘Powered by Carefolk’.

Carefolk: privacy notice

Microsoft Azure

We use Microsoft Azure to host the platform, services, and databases.

Location of hosting and processing: EU

Microsoft Azure: privacy notice

Intercom

We use Intercom to provide support and communicate with our users and prospective users.

Intercom: privacy notice

Sendgrid

We use Sendgrid as your email engine, and to manage email campaigns.

Sendgrid: privacy notice

Hotjar

We use Hotjar to produce heatmaps of user’s usage of our website in order to improve the websites’ design and usability.

Hotjar: privacy notice

Google Analytics

We use Google Analytics to generate visitor analytics to our website and provide us with anonymised data regarding website visitor numbers and behaviour.

Google Analytics: privacy notice

Data Security and Storage

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All Family Carers Ireland employees are contractually and ethically bound to respect the confidentiality of any personal data held by Family Carers Ireland. All Carefolk employees are contractually and ethically bound to respect the confidentiality of any personal data held by Carefolk.

For more information on data security, see here

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page, and where appropriate, notified to you by email or notifications via the App. We, therefore, encourage you to review it from time to time to stay informed of how we are processing your information.

Contact

Family Carers Ireland:

Questions, comments and requests regarding this privacy policy are welcome and should be addressed to mmultaney@familycarers.ie Subject: Data Protection

Carefolk:

Questions, comments and requests regarding this privacy policy are welcome and should be addressed to team@carefolk.com Subject: Data Protection

For the purpose of the relevant data protection legislation, the “Joint” data controllers are Family Carers Ireland, with a registered address at Unit 1, Hibernia Building, Heuston South Quarter, Dublin 8, and Carefolk Ltd, with a registered address at Rubicon Centre, CIT Campus, Bishopstown, Cork.

Family Carers Ireland’s Data Protection Officer is Mary Multaney.

Carefolk’s Data Protection Officer is Owen O’Doherty.

Family Carers Ireland App Terms of Use

Acceptance of Terms

These Terms of Service (“Terms”) govern your use of the Family Carer Ireland Ltd (“Family Carers Ireland”) products and services connected to the Family Carers Ireland Apps, including, but not limited to the software products, cloud services, websites and related mobile applications, provided by Family Carers Ireland (“App Products and App Services”), and constitute a binding legal agreement between you and Family Carers Ireland.

You acknowledge and agree that, by accessing or using the Family Carers Ireland App Products and App Services, or by downloading, uploading, or posting any content from or on the Site or through the Family Carers Ireland App Products and App Services, or associated products and services, you are indicating that you have read, and that you understand and agree to be bound by, these Terms, whether or not you have registered via the Site. If you do not agree to these Terms, then you have no right to access or use the Site or Family Carers Ireland App Products and App Services, or associated products and services.

If you are entering into this Terms of Service agreement on behalf of a company or other legal entity, you attest that you have the authority to bind such entity to these Terms of Service. In that case, the terms “you” or “your” shall also refer to such entity, its staff and its affiliates, as applicable. If you do not have such authority, or if you do not agree with these Terms, you may not use the Service.

You acknowledge that this Terms of Service is a contract between you and Family Carers Ireland and its service providers, even though it is electronic and is not physically signed by you and Family Carers Ireland or its service providers, and it governs your use of the Family Carers Ireland App Products and App Services, and associated products and services.

Consent

By explicitly opting in and ticking the checkbox to provide consent to agree to Family Carers Ireland Terms and Privacy policy during the sign-up process, you are providing consent to process personal data in accordance with our privacy notice.

This includes giving permission to process personal identifying data.

You, as an individual or a service provider (Healthcare team or support organisation) may choose to use the platform to record and maintain sensitive health information. By explicitly opting in and ticking the checkbox to provide consent to agree to Family Carers Ireland Terms and Privacy policy, you are also giving permission to process ‘special categories’ of sensitive personal data’, (GDPR, Art.9) which includes data about health.

Please see our privacy notice for more information.

By explicitly opting in and ticking the checkbox to provide consent to agree to subscribing to the Family Carers Ireland Blog and Product News, you are providing permission to contact you by email or through the Apps with updates and news on the Family Carers Ireland App Products and App Services, as well as blog.

Access to Services

You will receive a password and account designation upon completing the account registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Family Carers Ireland of any unauthorized use of your password or account or any other breach of security; and (b) ensure that you exit from your account at the end of each session.

You may not use Family Carers Ireland App Products and App Services, or associated products and services, for any purpose which is illegal or violates any laws in your jurisdiction, in the jurisdiction of the Republic of Ireland or in any way that intentionally or unintentionally violates any applicable local, state, national or international law.

You acknowledge that any software or designs associated with the Family Carers Ireland App Products and App Services, and associated products and services, is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties, and cannot be copied.

No Medical Advice

If you are having a medical emergency, contact emergency services immediately.

Family Carers Ireland, its personnel, or its service providers, do not provide any medical or pharmaceutical advice. We are not health care providers. As a result, Family Carers Ireland App Products and App Services, as well as associated products and services, are not intended to provide medical or pharmaceutical information or replace the advice of a healthcare professional. Family Carers Ireland App Products and App Services, and associated products and services, are solely designed to support, not replace, the relationship that exists with any caregiver, physician, pharmacist and other healthcare professionals. What we do is provide a way for you to take control and manage health care data, and to connect with health organisations, and support organizations.

We take both the protection of your private health information and your ability to control and access such information very seriously, and will only process your data in accordance with our Privacy Policy.

Account Registration

When you register with Family Carers Ireland for access to the Family Carers Ireland App Products and App Services and successfully complete the account registration process you will become a “Member” of the Family Carers Ireland Service. As a Member, you will have the opportunity to create one or more care profiles (“Profiles”) and to add information, data, and images to your Profile(s) (“Profile Content”).

A Profile may relate to you or it may relate to your child, parent, or other person you are caring for. As a Member, you will have the opportunity to invite third-party caregivers (“Caregiver”) to access the Profiles that you create.

If you elect to invite a Caregiver to access your Profile(s), that Caregiver will receive an invitation to register with the Family Carers Ireland App Product and Services and will need to complete the account registration process to become a Member. In addition, any Caregiver that you invite to access your Profile(s) will have access to Profile Content within your Profile(s) as well as the ability to add, delete, distribute, download, and edit the same.

Because of the sensitive and private nature of your health care data and the health care data of those loved ones on whose behalf you may be creating a Profile, we recommend that you protect the private and sensitive information contained within your Profile(s) and consider carefully whether to permit any Caregiver to access your Profiles. All Members are responsible for monitoring the Profile Content uploaded or added to their Profiles, whether uploaded by the Member, by a Caregiver, or by other third parties.

If you are creating a profile on behalf of another person, by accepting these terms you attest that you are authorized by that person to create a profile on their behalf. To the extent you take action on behalf of the person you are caring for, you also attest that you have valid legal authority to take that action on their behalf.

Please note that you, and not Family Carers Ireland nor its service providers, are responsible for maintaining and protecting all Profile Content. Family Carers Ireland nor its service providers will not be liable to you for any loss or corruption of your Profile Content, or for any costs or expenses associated with backing up or restoring any of your Profile Content.

License granted by the member

All Profile Content is and remains the sole and exclusive property of you as the Account Holder and Family Carers Ireland App Member. Family Carers Ireland, or its service providers, does not own any Profile Content and its use of the same is subject to these Terms and its Privacy Policy.

By making available any Profile Content on or through the Family Carers Ireland App Products and App Services, you hereby grant to Family Carers Ireland and its service providers a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid up right and license to access, use, view, copy, adapt, reformat, and download, such Profile Content only on, through or by means of the Family Carers Ireland App Products and App Services, and associated products and services, and for the limited purpose of making such Profile Content available to you and any Caregivers with whom you choose to share access to one or more of your Profiles via the Family Carers Ireland App Products and App Services and as otherwise set forth in our Privacy Policy. In the event you do elect to make one or more Profile(s) and their corresponding Profile Content available to one or more Caregivers, you further grant Family Carers Ireland and its service providers a right to sublicense the Profile Content to such Caregiver to allow access to and use of the same as permitted by the Family Carers Ireland App Products and App Services. Although any user is subject to these Terms as a Member, Family Carers Ireland or its service providers cannot control any use of the Profile content of any user and you are solely responsible for the same and any liability for such access.

Eligibility and Age of Digital Consent

Family Carers Ireland App Products and App Services, and associated products and services, are designed to help and support those who provide and receive care, whether they are young or old.

Family Carers Ireland and its service providers recognises that the age of digital consent varies depending on the jurisdiction the user lives in.

US, and worldwide

Family Carers Ireland App Products and App Services, and associated products and services, are intended solely for persons who are 13 or older. Any access to or use of the Family Carers Ireland App Products and App Services, and associated products and services, are by anyone under 13 is expressly prohibited. By accessing or using the Family Carers Ireland App Products and App Services, and associated products and services, are you represent and warrant that you are 13 or older.

EU

In the EU, the GDPR legislation sets the age of the digital consent at 16. If you are a resident of the EU, Family Carers Ireland App Products and App Services, and associated products and services, are intended solely for persons who are 16 or older. By accessing or using the Family Carers Ireland App Products and App Services, and associated products and services, you represent and warrant that you are 16 or older.

Product and Service Improvement

Family Carers Ireland and its service providers continuously strive to improve products and services. Family Carers Ireland or its service providers may at its sole discretion modify the features of the Family Carers Ireland App Products and App Services from time to time without prior notice. Family Carers Ireland and its service providers reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Family Carers Ireland App Products and App Services with or without notice. You agree that Family Carers Ireland and its service providers shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

If any users send us any feedback or suggestions regarding the Family Carers Ireland App Products and App Services, you grant Family Carers Ireland and its service providers an unlimited, irrevocable, perpetual, free license to use any such feedback or suggestions for any purpose without any obligation to you.

No Reselling or Use Outside of Permitted Terms

Other than using the Family Carers Ireland App Products and App Services, or associated products and services, as permitted under the terms and conditions of this Terms of Service Agreement, you may not resell, distribute, make any commercial use of, or use on a time-share or service bureau basis, any of Family Carers Ireland’s Products or Services, or its service providers products and services.

Content

You acknowledge and agree that you are solely responsible for all content that you make available through the Family Carers Ireland App Products and App Services, or associated product and services. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all content that you make available through the Family Carers Ireland App Products and App Services or associated products and services, or you have all rights, licenses, consents and releases from other parties that are necessary to grant to Family Carers Ireland and its service providers the rights in such Profile Content, as contemplated under these Terms, including the provision to Family Carers Ireland and its service providers of personal information submitted to us as part of a Profile; and (ii) neither the profile content nor your posting, uploading, publication, submission, or transmittal of the profile content or Family Carers Ireland’s, or its service providers, use of the Profile Content (or any portion thereof) on, through or by means of the Family Carers Ireland App Products and App Services or associated products and services will infringe, misappropriate, or violate a third party’s patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

Links

Family Carers Ireland App Products and App Services and associated products and services may contain links to third-party websites or resources. You acknowledge and agree that Family Carers Ireland, or its service providers, are not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Family Carers Ireland or its service providers of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the content, products, or services on or available from such websites or resources.

Data

Family Carers Ireland and its service providers claims no intellectual property rights over the data and material you provide via Family Carers Ireland App Products and App Services, or associated products and services. All materials uploaded remain yours.

“Data” means any data and content you upload, post, transmit or otherwise made available via the Family Carers Ireland App Products and App Services or associated products and services, including includes messages you send, files you upload, comments you make on files, profile information and anything else you enter or upload into the Family Carers Ireland App Products and App Services or associated products and services. Family Carers Ireland and its service providers will make commercially reasonable efforts to ensure that all facilities used to store and process your data meet a high standard for security.

In order for Family Carers Ireland and its service providers to provide Products and Services to you, Family Carers Ireland and its service providers requires that you grant Family Carers Ireland and its service providers certain rights with respect to your Data. For example, Family Carers Ireland and it service providers need to be able to transmit, store and copy your Data in order to display it to you and your colleagues, family members invited or connections, to index it so you are able to search it, to make backups to prevent data loss, and so on. Your acceptance of these Terms of Service gives Family Carers Ireland and its service providers the permission to do so and grants Family Carers Ireland and its service providers any such rights necessary to provide the service to you. This permission includes allowing Family Carers Ireland and its service providers to use third-party service providers (for example Microsoft Azure Cloud Services) in the operation and administration of Family Carers Ireland App Products and App Services, and the rights granted to us are extended to these third parties to the degree necessary in order for Family Carers Ireland App Products and App Services to be provided. Depending on the service, this may involve moving your data across jurisdictional lines, or across country borders.

Protection of Your Data

Family Carers Ireland and its service providers take the protection of your data very seriously. Family Carers Ireland and its service providers shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Your Data.

Family Carers Ireland and its service providers will not share, disclose, sell, lease, modify, delete or distribute any Data provided by you in any manner.

Privacy

Your privacy is very important to us. Please review our Data Privacy Policy to understand how Family Carers Ireland and its service providers collects and can use your content and information. Family Carers Ireland encourages you to read the Data Privacy Policy and to use it to help you make informed decisions.

Safety and conduct on Family Carers Ireland App Products and App Services

At Family Carers Ireland, we do our best to keep the Family Carers Ireland App Products and App Services safe, but we cannot guarantee it. We need your help to keep Family Carers Ireland App Products and App Services safe, which include the following commitments by you:

(1) You will not post unauthorized commercial communications (such as spam) on Family Carers Ireland App Products or Services, or associated products and services.
(2) You will not collect users’ content or information, or otherwise access Family Carers Ireland App Products or Services, or associated products and services, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our prior permission.
(3) You will not engage in unlawful multi-level marketing, such as a pyramid scheme, on Family Carers Ireland App Products or Services or associated products and services.
(4) You will not upload viruses or other malicious code.
(5) You will not solicit login information or access an account belonging to someone else.
(6) You will not bully, intimidate, or harass any user.
(7) You will not post content that: is hate speech, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.
(8) You will not use Family Carers Ireland App Products or Services, or associated products and services,  to do anything unlawful, misleading, malicious, or discriminatory.
(9) You will not do anything that could disable, overburden, or impair the proper working or appearance of Family Carers Ireland or its service providers, such as a denial of service attack or interference with page rendering or other Family Carers Ireland App Product or App Service, or associated products and services,  functionality.
(10) You will not facilitate or encourage any violations of this Statement or our policies.
(11) You are solely liable and responsible for your interactions with other users.

Family Carers Ireland and its service providers reserves the right to remove any material, or discontinue service to any account holder, that it deems to be in breach of these terms.

 Abuse of Features

The features made available through the Family Carers Ireland App Products and App Services, and associated products and services, are intended for the normal use of the software. Abuse of features may result in a ban or removal of access to Family Carers Ireland App Products or Service, and associated products and services.

In extreme cases, we reserve the right to temporarily suspend your account if your usage significantly exceeds the average usage of other Family Carers Ireland App Product and Services, or associated products and services, users and/or there’s a danger that your usage of the services is causing disruption to other users.

Family Carers Ireland and its service providers will always attempt to reach out to the account owner before taking any action except in rare cases where the level of use may negatively, immediately impact the performance of the Family Carers Ireland App Product and Services, or associated products and services, for other users.

Warranties and Disclaimers

Your use of any aspect of Family Carers Ireland App Products and App Services, and associated products and services, is at your own risk. We cannot and do not accept any liability in respect of any activities that you may undertake through using the Family Carers Ireland App Products and App Services, or associated products and services.

FAMILY CARERS IRELAND AND ITS SERVICE PROVIDERS MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER IN RESPECT OF THE FAMILY CARERS IRELAND APP PRODUCTS AND APP SERVICES, AND ASSOCIATED PRODUCTS AND SERVICES. INFORMATION REGARDING MEDICATIONS, HEALTH, MEDICAL ADVICE AND OTHERWISE MAY BE PROVIDED BY THIRD PARTIES, INCLUDING OTHER USERS OF THE FAMILY CARERS IRELAND APP PRODUCTS AND APP SERVICES, AND ASSOCIATED PRODUCTS AND SERVICES. WE CANNOT ACCEPT ANY LIABILITY WHATSOEVER IN RESPECT OF ANY CONTENT WHICH IS PROVIDED BY THIRD PARTIES AND/OR ANY OTHER USERS OF THE FAMILY CARERS IRELAND APP PRODUCTS AND APP SERVICES, AND ASSOCIATED PRODUCTS AND SERVICES. ANY ACTIONS YOU TAKE BASED ON CONTENT, NOTIFICATIONS AND OTHERWISE PROVIDED BY THE FAMILY CARERS IRELAND APP PRODUCTS AND APP SERVICES, AND ASSOCIATED PRODUCTS AND SERVICES ARE TAKEN AT YOUR SOLE RISK AND WE WILL NOT ACCEPT ANY LIABILITY IN RESPECT THEREOF. YOU SHOULD ALWAYS CHECK ANY INFORMATION PROVIDED THROUGH THE FAMILY CARERS IRELAND APP PRODUCTS AND APP SERVICES, AND ASSOCIATED PRODUCTS AND SERVICES, TO ENSURE ITS ACCURACY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FAMILY CARERS IRELAND APP PRODUCTS AND APP SERVICES, AND ASSOCIATED PRODUCTS AND SERVICES, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE FAMILY CARERS IRELAND APP PRODUCTS AND APP SERVICES, AND ASSOCIATED PRODUCTS AND SERVICES, OR ANY INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED OR REFERENCED THEREIN. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS AND FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE THAT YOUR USE OF THE FAMILY CARERS IRELAND APP PRODUCTS AND APP SERVICES, AND ASSOCIATED PRODUCTS AND SERVICES IS AT YOUR SOLE RISK. WE DISCLAIM ANY IMPLIED OR STATUTORY WARRANTIES (I) REGARDING THE SECURITY, ACCURACY, RELIABILITY, TIMELINESS AND PERFORMANCE OF THE FAMILY CARERS IRELAND APP PRODUCTS AND APP SERVICES, AND ASSOCIATED PRODUCTS AND SERVICES; OR (II) THAT THE FAMILY CARERS IRELAND APP PRODUCTS AND APP SERVICES, AND ASSOCIATED PRODUCTS AND SERVICES, WILL BE ERROR-FREE OR THAT ANY ERRORS WILL BE CORRECTED; OR (III) REGARDING THE PERFORMANCE OF OR ACCURACY, QUALITY, CURRENCY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION PROVIDED BY THE FAMILY CARERS IRELAND APP PRODUCTS AND APP SERVICES, AND ASSOCIATED PRODUCTS AND SERVICES.

WE DO NOT WARRANT THAT ANY DESCRIPTION PROVIDED THROUGH THE FAMILY CARERS IRELAND APP PRODUCTS AND APP SERVICES, AND ASSOCIATED PRODUCTS AND SERVICES, REGARDING MEDICATIONS OR OTHERWISE IS ACCURATE, COMPLETE, RELIABLE, CURRENT, SAFE OR ERROR-FREE. NO COMMUNICATION, INFORMATION OR ADVICE GIVEN BY US OR ANY REPRESENTATIVE OF OURS, WHETHER WRITTEN OR ORAL, SHALL CREATE ANY WARRANTY. IF YOU CHOOSE TO RELY ON SUCH INFORMATION, YOU DO SO SOLELY AT YOUR OWN RISK. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT.

HEALTH INFORMATION MUST BE INTEGRATED BY HEALTHCARE PROVIDERS INTO THE GENERAL CLINICAL RECORD FOR INDIVIDUALS UNDER THEIR SUPERVISION AND CORRELATED WITH OTHER CLINICAL DATA AS REQUIRED BY PROFESSIONAL STANDARDS IN CUSTOMER’S DISCIPLINE. USE OF DATA ACCESSED BY MEANS OF THE FAMILY CARERS IRELAND APP PRODUCTS AND APP SERVICES, AND ASSOCIATED PRODUCTS AND SERVICES, AS WELL AS TREATMENT DECISIONS BASED ON SUCH INFORMATION ARE THE SOLE RESPONSIBILITY OF THE HEALTHCARE PROVIDER AND/OR FAMILY CARERS IRELAND APP PRODUCTS AND APP SERVICES, AND ASSOCIATED PRODUCTS AND SERVICES, USERS. FAMILY CARERS IRELAND AND ITS SERVICE PROVIDERS ASSUME NO LIABILITY IN RESPECT THEREOF.

Limitation of liability

IN NO EVENT WILL FAMILY CARERS IRELAND NOR ANY OF FAMILY CARERS IRELAND’S AFFILIATES, SERVICE PROVIDERS, LICENSORS SUPPLIERS OR AGENTS, NOR FAMILY CARERS IRELAND’S OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS OR OTHER REPRESENTATIVES (“INDEMNIFIED PARTIES”), BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OR DAMAGES FOR LOSS OF PROFITS, REVENUE, BUSINESS, SAVINGS, DATA, USE OR COST OF SUBSTITUTE PROCUREMENT, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF FAMILY CARERS IRELAND HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF SUCH DAMAGES ARE FORESEEABLE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH FAMILY CARERS IRELAND’S PRODUCTS OR SERVICES, ASSOCIATED PRODUCTS AND SERVICES, MATERIALS OR ANY LINKED SITE IS TO STOP USING THEM. THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY OF ALL INDEMNIFIED PARTIES COLLECTIVELY FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL BE THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS OR USE FAMILY CARERS IRELAND’S PRODUCTS AND SERVICES, ASSOCIATED PRODUCTS AND SERVICES, OR FAMILY CARERS IRELAND MATERIALS. YOUR USE OF FAMILY CARERS IRELAND APP PRODUCTS AND APP SERVICES AND ASSOCIATED PRODUCTS AND SERVICES AND ANY MATERIALS PROVIDED THROUGH FAMILY CARERS IRELAND APP PRODUCTS AND APP SERVICES IS ENTIRELY AT YOUR OWN RISK.

You acknowledge that the limitations of liability in these Terms of Use and the allocation of risk herein are an essential element of the bargain between you and us, without which we would not have provided the Family Carers Ireland App Product and Service, or associated products and services.

Errors: A possibility exists that our website, website of a service provider, or materials could include inaccuracies or errors or information or materials that violate these Terms. Additionally, a possibility exists that unauthorized alterations could be made by third parties to our website, websites of service providers, or materials. Although we and our service providers attempt to ensure the integrity of our website, we make no guarantees as to its completeness or correctness. If a situation arises in which our website’s, or the website of a service provider, completeness or correctness is in question, please contact us via our contact information provided on our “Support” page of the website with, if possible, a description of the material to be checked and the location (URL) where such material can be found.

Proprietary Rights

Family Carers Ireland retain ownership of all proprietary rights in the trade names, trademarks and service marks associated or displayed with the Family Carers Ireland App Products and App Services. Carefolk Ltd retain ownership of all proprietary rights in the Family Carers Ireland App Products and App Services. You will not remove, deface or obscure any of Family Carers Ireland’s copyright or trademark notices and/or legends or other proprietary notices on, incorporated therein, or associated with the Family Carers Ireland App Product or App Service. You may not reverse engineer, reverse compile or otherwise reduce to human readable form any software associated with the Family Carers Ireland App Product and Services, or associated products and services.

Modifications of this Agreement

Family Carers Ireland and its service providers reserves the right to update or modify this Terms of Use Agreement, at any time and for any reason, without penalty or liability to you or any third party. By continuing to use Family Carers Ireland App Products and App Services after any such changes, you unconditionally agree to follow and be bound by this Terms of Use Agreement as changed. For these reasons, we encourage you to periodically review this Terms of Use Agreement.

Feedback

We love hearing from you. We welcome and encourage you to provide feedback, comments, and suggestions for improvements to the Family Carers Ireland App Products and App Services. You may submit feedback by emailing us at app@familycarers.ie.

You acknowledge and agree that if you submit any feedback to us, you hereby grant to us and our service providers a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable, and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon, and otherwise exploit the feedback for any purpose without any compensation to you of any kind.

Governing Law

These Terms will be governed by the laws of the Republic of Ireland, without regard to its conflict of laws principles.