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The Family Carers Ireland “platform” consists of our website www.familycarers.ie (our “Website”, the Family Carers Ireland Web and mobile apps ( “Apps”), cloud services, and any other services offered via the Website, Apps or Cloud Services.
In this notice, we will tell you how we process your personal data and any other data you store on the Family Carers Ireland platform.
Family Carers Ireland and its service provider Carefolk, (collectively refered to herein as “Our”, “Us”, “We”), are responsible for providing and managing the Family Carers Ireland platform. The Family Carers Ireland platform is built on top of Carefolk technology and services.
For the purposes of providing the Family Carers Ireland platform service, Family Carers Ireland and Carefolk act as joint Data Controllers, which means Family Carers Ireland and Carefolk decide how the data is processed. Carefolk acts as Data Processor, which means Carefolk is responsible for processing the data.
Please read this privacy notice carefully to understand the types of information we collect from you, how we use that information, the circumstances under which we will share it with third parties, and your rights in relation to the personal data you provide to us.
Contact details for Family Carers Ireland and Carefolk are listed at the bottom of this notice.
How we collect your personal data
Data is collected in a few ways:
Use of personal information under EU data protection laws must be justified under one of a number of legal “grounds” and we are required to set out the ground in respect of each use of your personal data in this policy notice. These are the principal grounds that justify our use of your information:
We use information held about you (and information about others that you have provided us with) in the following ways:
Here is a list of categories of personal data that is collected and used. Some of these are optional.
Contact and personal information (some optional personal information),
Including profile picture, name, gender, date of birth, email address, phone number, address, location, etc.
Uses of that Information:
Use Justification:
Including Name, Email, Date of Birth, Password
Uses of that Information:
Use Justification:
Your passwords are stored on Carefolk’s servers in encrypted form. We do not disclose your account details. It is your responsibility to keep your password secure.
Sensitive information between your browser and our Website is transferred in encrypted form using Secure Socket Layer (“SSL”). When transmitting sensitive information, you should always make sure that your browser can validate the Family Carers Ireland certificate.
Including: General Health Information, Allergies, Care Planning Notes & Documents, Medicine Details, Duties Required, Hobbies & Interests
Processing of Health Data falls under the provision of ‘Processing of special categories of personal data’, GDPR Art.9(2)(h) & GDPR Art.9(2)(i) of the General Data Protection Rules Act (GDPR), and we ensure that appropriate safeguards, mentioned therein, are in place.
Uses of that Information:
Use Justification:
Including healthcare professional appointments, other appointments, alerts and reminders for appointment, medicines, etc.
Uses of that Information:
Use Justification:
Professional users of the platform are able to record and track work experience and training of themselves or their team (if managing a team)
Uses of that Information:
Use Justification:
Including notes that users choose to create and store on the Family Carers Ireland platform.
Uses of that Information:
Use Justification:
Includes any posts, comments, likes/dislikes, information, links, photos, etc that you post on your community pages, or the community pages of others.
Uses of that Information:
Use Justification:
Includes private and group conversation messages.
Uses of that Information:
Use Justification:
You are responsible for all content that you post to the Community on the Family Carers Ireland platform, including content you share in private or group chat messaging. You must not post offensive content or content from third parties for which you do not have the rights, licenses, consents, or releases or content that will infringe, misappropriate, or violate a third party’s patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
With regards to your visits to our Website or Apps, we may automatically collect the following information; however, this information cannot be used to identify you:
If you are using the Family Carers Ireland platform or services on behalf of a third party, you must have obtained clear permission from the individuals whose data you provide us with before sharing that data with us. For the avoidance of any doubt, any reference in this privacy policy to your data shall include data about other individuals that you have provided us with.
Our Website or Apps may contain links to third-party websites. For example, someone may post a link to a third-party website or service in the Community section or chat feature on the Family Carers Ireland platform. If you follow a link to any third-party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or their processing of any personal information you submit to them. Accordingly, Family Carers Ireland or Carefolk cannot guarantee that the controller of that website will respect your privacy in the same manner as Family Carers Ireland or Carefolk. Please check these policies before you submit any personal information to such third-party websites.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Cookies are small, usually randomly encoded, text files that help you navigate through a website. They are generated on the sites that you visit, as well as by third-parties that websites work with, to manage key elements of their business-user functionality. In most cases, they do not involve or use personal information in any way.
Cookies are used extensively online and have become part of the fabric and make-up of what has made the internet work effectively for consumers and businesses. Without cookies, many areas of functionality (for example, user logins, shopping baskets and other customization features) would not work as expected.
Session cookies are temporary cookies that are not stored on your computer or mobile device. They are used as part of the login, authentication and session management flows. Certain session cookies are also used to understand, for example, if a user interacting with our website is a new visitor or a visitor returning as part of the same browsing session. These session cookies are erased when you close your browser, or after extended inactivity.
Persistent cookies are those placed on your computer or mobile device for a pre-determined length of time when you visit this site. They are used on both the platform and our websites, including, for example, to understand (through Google Analytics) what areas of our websites and platform are most popular, and how customers and users engage with them.
You have the ability to accept or decline the use of cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline all cookies if you prefer. Alternatively, many web browsers can be configured to notify you each time a cookie is tendered, and permit you to accept or decline them on an individual basis or on a site-by-site basis. If you choose to decline cookies from Family Carers Ireland’s website or Apps, you may experience some unexpected behaviours or impact to the use of the hosted software
You have rights regarding your personal data. If you have any questions please contact your service or Family Carers Ireland or Carefolk.
Right to information about the processing of your personal details
The aim of this privacy notice is to give you this information.
Right to access your personal data
You have the right to know if your personal data is being held, what categories of data are held, and to receive a copy of all data about you.
Right to change or remove your details
You have the right to correct any inaccurate data or remove data if it is not necessary for us to hold it.
Right to object to processing
You can object to processing if it could affect your rights, freedoms or interests.
Right to data portability
We will provide your data in a portable format.
Right to lodge a complaint
You also have the right to lodge a complaint with a supervisory authority, although we encourage you to contact us or your service provider (Healthcare team, or support organisation) first.
Contact details for the Data Protection Commission can be found at https://www.dataprotection.ie/.
Contact details for Family Carers Ireland and Carefolk can be found at the end of this page.
We use third-party sub-processors to host the Family Carers Ireland platform, capture analytics, and communicate with you.
The Family Carers Ireland platform is built on technology and services ‘Powered by Carefolk’.
Carefolk: privacy notice
We use Microsoft Azure to host the platform, services, and databases.
Location of hosting and processing: EU
Microsoft Azure: privacy notice
We use Intercom to provide support and communicate with our users and prospective users.
Intercom: privacy notice
We use Sendgrid as your email engine, and to manage email campaigns.
Sendgrid: privacy notice
We use Hotjar to produce heatmaps of user’s usage of our website in order to improve the websites’ design and usability.
Hotjar: privacy notice
We use Google Analytics to generate visitor analytics to our website and provide us with anonymised data regarding website visitor numbers and behaviour.
Google Analytics: privacy notice
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
All Family Carers Ireland employees are contractually and ethically bound to respect the confidentiality of any personal data held by Family Carers Ireland. All Carefolk employees are contractually and ethically bound to respect the confidentiality of any personal data held by Carefolk.
For more information on data security, see here
Any changes we make to our privacy policy in the future will be posted on this page, and where appropriate, notified to you by email or notifications via the App. We, therefore, encourage you to review it from time to time to stay informed of how we are processing your information.
Questions, comments and requests regarding this privacy policy are welcome and should be addressed to mmultaney@familycarers.ie Subject: Data Protection
Questions, comments and requests regarding this privacy policy are welcome and should be addressed to team@carefolk.com Subject: Data Protection
For the purpose of the relevant data protection legislation, the “Joint” data controllers are Family Carers Ireland, with a registered address at Unit 1, Hibernia Building, Heuston South Quarter, Dublin 8, and Carefolk Ltd, with a registered address at Rubicon Centre, CIT Campus, Bishopstown, Cork.
Family Carers Ireland’s Data Protection Officer is Mary Multaney.
Carefolk’s Data Protection Officer is Owen O’Doherty.